Maintenance Request

*Maintenance Request

Please fill in the form below to lodge a maintenance request

*NOTE: We can have an agent/tradesperson use a spare key to enter. If you would not like this, please contact our office to let us know.

***Urgent Repairs

Renters must contact the rental provider or agent straight away to ask for an urgent repair to be made.

Renters should:

use the emergency phone number they were given when they moved in to contact the provider

confirm their request in writing in case they need to prove they made the request.

Anything on this list is legally defined as an urgent repair:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • the property does not meet minimum standards
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • a serious problem with a lift or staircase.
  • Emergency Numbers for tradespeople:
  • Plumbing : John Tropeano : 0418343215
  • Electrical: Anthony Electrics : 0412336154
  • Locksmiths: Glen Iris Locksmiths : 0412379281
  • Storm Emergency: Victoria State Emergency Service :132500




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